Frequently Asked Questions

TeleBilling is a billing company for special rate telecom services. We invoice for calls that have been made rather than the call charges appearing on your telephone bill.

The invoiced you have received indicates that a call was made to a special rate telecom services from your telephone. The fact you have received an invoice means that you are a) repeat customer or b) our customer services dept. has contacted your number & attained a name / address for billing purposes.

The credit you have is used on the call from your mobile to our clients service, via out billing service. The special service you have used is a separate service & charge. All additional call charges and the method of billing were explained to the caller at the start of the call.

The telephone number called from is logged digitally by our computers. Customer services have then contact you on that number and ask to speak to the owner of the telephone. If we have incorrect information please help to establish whom the telephone belongs to so we can re-direct the invoice accordingly. Incorrect details will be removed from our database. Our database is strictly private. We believe in client confidentiality and work within the guidelines issued in the Data Protection Act.

1. If a minor has used the telephone they would have been asked to nominate an adult to receive the bill on their behalf. (a block can be placed on your telephone number if required)
   
   
2. If the telephone is yours and you are unaware of the calls made from it, you are still responsible for any debt that is incurred by your telephone.

Some of our clients services have a minimum duration. This may be the call duration shown on your bill, not the time connected. If more specific timings are needed for calls they can be obtained from our customer services.

At the beginning of the call a recorded message is played. Before the service can be accessed the caller is given the opportunity to listen to billing information and the terms and conditions attached to the service they are accessing. Pricing varies dependent on service.

Terms and conditions of the various special telecom services are included in ALL advertisements. Adult telephone services are advertised in material suitable for over 18's. On calling the services prior to gaining access ALL information relating to charges & duration along with relevant warnings are repeated to the customer on a pre-recorded message. Billing starts once the terms & conditions have been voiced and accepted.

Minors are NOT permitted to use ANY special rate telecoms services. TeleBilling takes all reasonable measures to prevent unauthorised access to their clients services

*SAFEGUARDS*
There is a pre-recorded message prior to ALL adult telecom services asking for age verification. Any minor that proceeds past this warning commits an offence. If the minor continues with the call they may gain entry into a chat-room where the LIVE operator will verify the age of the caller. If the operator suspects the caller is a minor they will be disconnected & the telephone number barred from using the service.

Please contact our customer services & we will have your number barred from accessing these services. From point of contact our system will take 24 hours to complete the barring process.

Calls made from any type of telephone are recorded with your telephone company. Please contact our customer services with all relevant information. We will need written proof from your phone company that these calls were not made. This may be a telephone bill or something similar.

All telephone numbers are logged as calls are made. If a number calls with a hidden or barred number they are stopped from connecting & referred to customer services. In some circumstances we are able to retrieve conversations that have occurred between the operator & customer.

Yes. If you are the registered telephone owner. It is assumed in law that you have given permission to the person making the calls therefore accepting to pay any debt they have incurred while using your telephone.

Please contact customer services with your crime reference number from the police authority that dealt with the theft. Alternatively a letter from your service provider confirming that you have requested a block on the stolen sim card.

Please contact customer services. You will need to provide proof of purchase. Your number will be barred from the system.

If you owe £100.00 or more we are able to provide an installment plan either monthly or bi-weekly. If less than £100.00 please contact customer services.

1. Click here and pay your bill securely online. You will need the Customer number supplied on your invoice.
   
   
2. Take the Girobank slip at the bottom of your statement to a Lloyds TSB and make an over the counter payment with cash, postal order or a cheque.
   
   
3. You can make a credit card payment by calling the customer services department.
   
   
4. You can send a cheque or postal order through the post either stating the customer number clearly or including the payment slip found at the bottom of your invoice.
   PLEASE DO NOT SEND CASH OR POST-DATED CHEQUES

In cases of stolen handsets or disputed charges, please contact our Customer Services department by phone: 0871 246 3500, email: customercare@tele-billing.com or by post:

• TeleBilling Ltd.
  PO Box 60263
  LONDON
  EC1P 1GP